Information and Communication Technologies (ICT)

Information infrastructure

An information infrastructure is defined by (Hanseth, 2002) as "a shared, evolving, open, standardized, and heterogeneous installed base" and by (Pironti, 2006) as all of the people, processes, procedures, tools, facilities, and technology which supports the creation, use, transport, storage, and destruction of information. [Wikipedia]

To build and deploy a successful information infrastructure, several factors need to be taken into consideration:

Information management

Information management deals with the whole information lifecycle - acquisition, categorization, storage, accessing, analysis, maintainance and security of information.


Communication technology is a very broad field, including but not limited to:

Communication technologies enable more flexible, more convenient and cheaper communications, information exchange and interconnection of processes and services.